Customer Service Representative – Parcel Exchange Platform

About the role

The Customer Service Representative will support users of the Parcel Exchange platform, a real‑time online trading system that connects drivers, courier companies and retailers. The role involves handling enquiries, maintaining the customer database and ensuring a smooth experience for all platform members.

Key responsibilities

• Respond promptly to customer requests and enquiries across all communication channels.
• Monitor and maintain the customer database to ensure up‑to‑date information.
• Provide professional support to achieve high customer satisfaction.
• Escalate complaints and observations to relevant personnel when necessary.
• Train carriers and sales representatives on using the Parcel Exchange application.
• Make outbound calls to clients and assist them in uploading products seamlessly.
• Offer first‑level technical support and resolve issues efficiently.

Required profile

• Minimum OND qualification with 0‑2 years of relevant work experience.
• Residence in or around Isolo, Oshodi, or Mushin areas of Lagos.
• Proficiency in Microsoft Excel and Word.

Required skills

• Microsoft Excel
• Microsoft Word