Customer Service Representative – Lagos
The Luu Brand · Lagos
Job description
About the role
The Luu Brand is seeking a motivated Customer Service Representative to join its retail and fashion team in Lagos. You will be the first point of contact for customers across phone, email, live chat and social media, ensuring a smooth and satisfying experience.
Key responsibilities
- Answer incoming phone calls, emails, live chats and social media messages.
- Resolve customer complaints, troubleshoot issues and escalate complex cases to senior managers.
- Process new orders, returns and refunds accurately.
- Maintain and update client account records.
Required profile
- Minimum qualification of OND.
- 2‑3 years of experience handling social media messages and customer inquiries in a similar role.
- Female candidates are considered an added advantage.
Required skills
What we offer
- Salary range NGN 70,000 – 150,000 per month.
- Full‑time, permanent contract.
- Opportunity to work in a dynamic retail and fashion environment.
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Published 4 weeks ago
Expires 4 weeks from now
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The Luu Brand
Lagos
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