Customer Service Representative
Jorvit School LTD · Lagos
Job description
About the role
We are looking for a motivated Customer Service Representative to join Jorvit School LTD in Lagos. In this role you will be the first point of contact for students and parents, handling inquiries, orders and payments while ensuring a positive experience. You will work closely with the administrative team to streamline processes and support the school's mission of delivering quality education.
Key responsibilities
- Assist customers with orders, payments, complaints and follow‑up actions.
- Provide timely solutions and ensure customer satisfaction to build brand loyalty.
- Maintain accurate records of all interactions and transactions.
- Handle enquiries and resolve issues through effective problem‑solving.
- Collaborate with other departments to resolve complex issues.
- Follow up with customers to confirm resolution and gather feedback.
Required profile
- Minimum OND qualification.
- 0–1 year of experience in a similar customer service role.
Required skills
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Published 1 month ago
Expires 1 week from now
61 views · 1 interested
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Jorvit School LTD
Lagos
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