Control Room Operator

About the role

We are looking for a diligent Control Room Operator to join Alarm Center Limited in Lagos. The role involves monitoring security systems, handling emergency alerts and ensuring smooth communication between clients, responders and internal teams.

Key responsibilities

• Document and report client complaints and equipment status to the customer service and technical teams.
• Respond to verified emergency signals and dispatch police, fire, or ambulance services as required.
• Monitor security patrol activities using tracking systems and radio communication on an hourly basis.
• Assist customer service staff in retrieving client details from monitoring computers.
• Record attendance of security personnel (Zulus) across all zones.
• Enroll new subscribers and suspend defaulting accounts in coordination with relevant departments.
• Oversee power source changeovers (inverter, PHCN, generator) and log daily activities.
• Prepare daily operational reports and act as liaison between management and clients on emergency matters.

Required profile

• Minimum OND/Diploma in any field from a recognized tertiary institution.
• At least 3 years of experience as a control room operator or call‑center agent, with proof of employment.
• Fluent written and spoken English.
• Willingness to work 12‑hour and rotating 24‑hour shifts.
• Residence within Oworonshoki, Gbagada, Victoria Island, Ikoyi, Lekki or Ajah.

Required skills

• Proficient use of Microsoft Office applications.

What we offer

• Competitive monthly salary ranging from NGN 150,000 to NGN 250,000.
• Full‑time permanent position in a dynamic security monitoring environment.