Technical Support Staff (Electrical Engineering)

About the role

We are looking for a proactive Technical Support Staff to join Primote Africa’s team in Lagos. The role involves assisting customers and the sales team with technical queries, product installations, and demonstrations for our electrical and lighting solutions.

Key responsibilities

• Provide first‑line technical support to customers and internal sales staff.
• Diagnose, troubleshoot and resolve product‑related issues.
• Assist with on‑site product installations and live demonstrations.
• Respond promptly to customer inquiries via phone, email or in‑person.
• Maintain accurate technical documentation and service reports.
• Recommend suitable products based on customer requirements.

Required profile

• Minimum OND in Electrical Engineering or a related discipline.
• 1–3 years of experience in technical support or a similar role.
• Good communication and customer service abilities.

Required skills

• Electrical engineering fundamentals.
• Knowledge of electrical and lighting products.
• Strong troubleshooting and problem‑solving skills.

What we offer

• Competitive salary of NGN180,000 per month.
• Opportunity to work in a dynamic Energy & Utilities environment.
• Location in Lekki Phase 1, Lagos.