Network Support Engineer

About the role

The Network Support Engineer will be responsible for maintaining the Configuration Management Database (CMDB) and managing IT assets across hardware, software, and network devices. You will work closely with IT teams to ensure accurate inventory records and support network operations.

Key responsibilities

• Maintain and update the CMDB with accurate asset and configuration data.
• Record, track, and audit IT assets using Microsoft Excel.
• Perform periodic inventory reconciliations and generate status reports.
• Support change management by updating CMDB records after approved changes.
• Document asset allocation, transfers, repairs, and disposals.
• Collaborate with IT teams to ensure compliance with asset management procedures.

Required profile

• Minimum HND in Computer Science, Information Technology, Engineering or related field.
• 1–3 years of experience in network support, CMDB, or IT asset management.
• Strong analytical mindset with excellent attention to detail.
• Ability to manage multiple tasks independently and communicate effectively.

Required skills

• Microsoft Excel (Pivot Tables, XLOOKUP, VLOOKUP, IF functions).
• Basic knowledge of networking and IT infrastructure.
• Experience with CMDB tools.