Lead Conversion Executive

About the role

The Lead Conversion Executive will be the first point of contact for inbound prospects, ensuring every lead receives a prompt, professional response that reflects the high‑end Majeurs brand. You will guide leads through qualification, quotation and proposal stages, turning interest into qualified opportunities.

Key responsibilities

• Respond quickly and professionally to inbound leads from website, social media and referrals.
• Ask structured questions to capture client needs, budget, timeline and project scope.
• Move leads through defined pipeline stages: Inquiry, Qualification, Clarification and Quotation readiness.
• Coordinate with internal teams to gather information and prepare accurate, timely proposals.
• Maintain detailed CRM records, track lead status and provide visibility into pipeline health.
• Deliver a premium customer experience, handling objections calmly and representing Majeurs as a high‑end brand.

Required profile

• Highly organised and detail‑oriented.
• Strong written and verbal communication skills.
• Ability to follow systems and processes precisely.
• Calm under pressure with high personal responsibility.
• Background in customer service, administration or client‑facing roles.
• Experience in structured environments is a plus; furniture/interiors experience is a plus but not required.
• Excellent listening, comprehension and structured thinking.
• High responsiveness and reliability.

Required skills