Head, Sales Capability

About the role

The Head, Sales Capability will own the performance and excellence of Moniebook’s field teams. You will lead the strategy to make the field force world‑class, ensuring they represent the brand with mastery and deliver exceptional service. This role bridges implementation quality on the ground with continuous product feedback.

Key responsibilities

• Direct and mentor training, quality assurance, and product feedback leads, building a high‑performing enablement sub‑function.
• Establish, monitor, and scale field certification, CSAT, and SLA standards to maintain high service quality.
• Design and run a structured “voice of the field” loop into the Product team, shaping the product roadmap with real‑world insights.
• Define and execute strategic roadmap priorities across training, quality, and product feedback pillars.
• Provide regular, data‑driven reporting on field quality and capability trends to the General Manager.

Required profile

• Typically 8+ years of experience in enablement, operations, quality assurance, or field operations management.
• Proven track record of building and scaling training or QA functions in high‑growth fintech or technology environments.
• Demonstrated leadership of cross‑functional initiatives and influence across product, operations, and commercial teams.
• Master’s degree or professional certification in business, HR, or operational management (preferred).
• Background in fast‑paced, regulated industries such as payments, banking, or digital finance (preferred).

Required skills

• Experience with digital learning platforms.
• Experience with customer experience tools.
• Experience with CRM systems.

What we offer

• Opportunity to shape a world‑class field capability function in a fast‑growing African fintech.
• Hybrid work model based in Lagos.