Head of Operations

About the role

We are seeking a dynamic Head of Operations to lead and optimise all operational activities for Vivano Beddings & More, a leading retailer in the fashion and FMCG sector. You will drive efficiency, manage resources and ensure exceptional service delivery across our Lagos store.

Key responsibilities

• Develop and implement operational policies, procedures and best practices.
• Oversee daily business activities to ensure efficiency and effectiveness.
• Identify improvement areas and execute strategies to optimise workflows and reduce costs.
• Lead, motivate and mentor operational teams to achieve business objectives.
• Manage resource allocation, inventory levels and supply‑chain logistics.
• Handle escalated customer issues and enhance the overall customer experience.
• Ensure compliance with industry regulations, safety standards and company policies.
• Monitor operational expenses, support budgeting and track key performance indicators.
• Prepare reports and present insights to senior management for decision‑making.

Required profile

• Bachelor’s degree in Business Administration, Operations Management or a related field.
• Strong leadership, organisational and problem‑solving abilities.
• Proven experience in process improvement and workflow optimisation (minimum 4 years).
• Excellent communication and interpersonal skills.
• Able to work under pressure and meet deadlines.

Required skills

• Proficiency in business management software and tools.