Head of Category Management

About the role

The Head of Category Management will drive revenue protection and growth for Moniebook, the all‑in‑one business management platform. Reporting to the General Manager, you will ensure customers continue to receive value across all product categories and geographic markets.

Key responsibilities

• Lead, coach and develop a high‑performing team of Category and Brand Managers.
• Own month‑3 and month‑6 customer retention, contract renewals and upsell pipelines.
• Design and run executive reviews, presenting performance trends to senior leadership.
• Establish a governance framework to prevent contract lapses and ensure proactive outreach.
• Track, analyse and report on key commercial metrics.
• Partner with Product, Marketing and Customer Support to identify new opportunities and enhance the customer experience.

Required profile

• 8+ years of progressive experience in account management, category management or customer retention.
• Strong commercial acumen with a proven record in portfolio management and high‑stakes negotiation.
• Ability to use data to spot trends, guide strategy and manage large customer cohorts.
• Experience scaling commercial systems in fast‑growing teams.
• Excellent stakeholder management and relationship‑building skills.

Required skills