Estate Management Personnel

About the role

The Estate Management Personnel will serve as the primary point of contact for residents, handling their inquiries, complaints, and service requests. This role ensures smooth communication between residents and the estate’s maintenance and facility teams while maintaining high standards of service quality.

Key responsibilities

• Attend to residents’ complaints, requests, and inquiries promptly and professionally.
• Serve as the first point of contact for all estate communication.
• Track and follow up on complaints until resolution.
• Coordinate with maintenance and facility teams for service delivery.
• Document all issues, resolutions, and updates accurately.
• Communicate estate updates and directives to residents.
• Monitor general cleanliness, service quality, and basic estate standards.
• Escalate unresolved issues to management when necessary.
• Support administrative duties related to estate operations.
• Maintain strong customer satisfaction and professional relationships with residents.

Required profile

• 3‑8 years of experience in customer service, preferably in an estate or facility environment.
• Strong communication and interpersonal skills.
• Mature, professional, and well‑organized with good problem‑solving abilities.
• Ability to multitask, work under pressure, and pay attention to detail.
• Valid driver’s license and ability to drive (preferably male candidate).

Required skills

• MS Office