Customer Service Representative

About the role

The Customer Service Representative will be the primary point of contact for incoming client calls, helping to generate sales leads and ensure customer satisfaction. You will build lasting relationships through clear, interactive communication and support the team in meeting sales and service targets.

Key responsibilities

• Handle a high volume of incoming phone calls professionally.
• Identify customer needs, provide accurate information, and generate qualified sales leads.
• Maintain detailed records of interactions, process accounts, and file documentation.
• Resolve complaints promptly, offering appropriate solutions and following up to ensure closure.
• Achieve personal and team sales targets as well as call‑handling quotas.
• Adhere to company communication procedures, guidelines, and policies.

Required profile

• Strong phone contact handling abilities.
• Customer‑focused mindset with the capacity to adapt to diverse personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize tasks, and manage time efficiently.

Required skills

• Proficiency in using standard phone and CRM tools for customer interaction.