Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our team in Lagos. You will be the first point of contact for our clients, handling inquiries, orders, and issues across phone, email, and face‑to‑face interactions. This role offers an opportunity to develop strong communication skills while supporting our banking, finance and insurance services.

Key responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Provide accurate information about products and services.
• Assist customers with orders, payments, and service requests.
• Handle complaints professionally, identify root causes, and propose solutions.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Required profile

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers for data entry and communication.
• Experience working in a customer support environment (no prior experience required).

Required skills

What we offer

• Competitive monthly salary ranging from NGN 150,000 to NGN 250,000.
• Full‑time permanent contract.
• On‑site work in a professional office environment.