Customer Service Representative

Ultraceeti Africa · Lagos

Junior 🇬🇧 English

Zendesk

Job description

About the role

Join Ultraceeti Africa as a Customer Service Representative, providing prompt and professional support to our retail, fashion and FMCG customers in Lagos.

Key responsibilities

Respond quickly to customer inquiries via phone, live chat, email and social media.
Investigate complaints, troubleshoot issues and process billing adjustments, refunds or exchanges.
Log all interactions, comments and actions accurately in the CRM system (Zendesk).

Required profile

Bachelor's degree (BSC) or equivalent.
At least 1 year of experience in a similar customer service role.

Required skills

Zendesk (CRM platform)

Questions fréquentes

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Published 1 month ago

Expires 1 week from now

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Ultraceeti Africa

Lagos

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