Customer Service Representative
Kapolite Care Home Limited · Lagos
Job description
About the role
The Customer Service Representative will be the first point of contact for patients and their families, providing courteous and professional assistance. You will work in a fast‑moving healthcare environment, handling inquiries across multiple channels while maintaining a calm and empathetic demeanor.
Key responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries via phone, email, or chat.
- Communicate clearly with customers through various channels.
- Acknowledge and resolve customer complaints efficiently.
- Know the company’s products and services inside out to answer questions accurately.
- Stay calm when customers are stressed or upset.
- Use computers comfortably to log interactions and retrieve information.
Required profile
- Minimum qualification of OND (Ordinary National Diploma).
- No prior experience required or less than one year in a similar role.
Required skills
- Basic computer literacy.
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Published 1 month ago
Expires 1 week from now
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Kapolite Care Home Limited
Lagos