Customer Service Officer – Nationwide (Nigeria)

Workforce Group

🇬🇧 English

Microsoft Office Package

Job description

About the role

You will handle a high volume of inbound and outbound calls from customers, listen to their needs or issues, and provide helpful solutions to resolve their problems.

Key responsibilities

Handle many inbound and outbound calls, ensuring each interaction is professional and efficient.
Listen carefully to customers' needs or issues and deliver appropriate solutions.
Identify customer needs, share information on new products and services, and direct customers to the relevant branch representatives or units when necessary.

Required profile

Proficiency in Microsoft Office Package.
Good communication skills.
Strong customer relationship skills.
Educational qualification: HND or BSC.

What we offer

Health Maintenance Organization (HMO) coverage.
13th month salary bonus.
Pension scheme.

Questions fréquentes

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Published 1 week ago

Expires 1 month from now

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