Customer Relationship Officer

About the role

The Customer Relationship Officer will be the primary point of contact for clients after installation, ensuring smooth onboarding, ongoing support, and strong relationship management. This role works closely with technical and operations teams to deliver seamless service and drive customer satisfaction within the energy and utilities sector.

Key responsibilities

• Customer engagement: handle inquiries, educate customers, and support onboarding.
• Internal coordination: collaborate with technical and operations teams to deliver seamless service.
• Reporting: track customer issues, service performance, and maintain accurate records.
• After‑sales service: act as the main contact post‑installation, coordinate maintenance visits, and minimize downtime.
• Manage warranties and service level agreements (SLAs).
• Issue resolution: own and resolve customer complaints end‑to‑end, escalating when necessary and keeping customers updated.
• Relationship management: build strong client relationships, drive retention, and identify upsell opportunities.
• Prospecting: generate leads through research, cold calls, and outreach while maintaining a pipeline.

Required profile

• Minimum BSc degree.
• At least 3 years of experience in a similar customer‑facing role.

Required skills