Clients Operations and Admin Representative

About the role

The Clients Operations and Admin Representative will support day‑to‑day client interactions, ensure smooth office operations, and assist with digital marketing activities. This entry‑level position combines administrative duties with client‑facing support in a fast‑moving retail, fashion and FMCG environment.

Key responsibilities

• Manage client communications via email and phone, maintaining organized records of interactions and briefs.
• Provide documentation, administrative and operational support, including filing, tax documentation and PAYE/FIRS compliance.
• Prepare quotations, invoices, receipts and delivery notes using Sage accounting software.
• Maintain petty cash, expense records and monthly reconciliation reports for auditors.
• Conduct regular inventory audits and support year‑end reporting.
• Create and schedule social media content, assist with Facebook/Meta Ads campaigns and monitor engagement analytics.
• Research industry trends, competitor activity and propose content ideas for Instagram, Facebook and LinkedIn.
• Identify and prospect potential clients, maintain a simple lead pipeline and support outreach messaging.

Required profile

• Entry‑level candidate with up to 24 months of relevant experience.
• Strong written and verbal communication skills for client interaction.
• Highly organized with the ability to manage multiple administrative tasks simultaneously.
• Proactive attitude toward problem‑solving and supporting internal teams.

Required skills

• Sage accounting software
• Facebook/Meta Ads platform
• PowerPoint
• Instagram
• LinkedIn