Client Relations Officer – Lagos

About the role

The investment bank is seeking a Client Relations Officer to act as the primary advocate for its customers in Lagos. You will ensure that client enquiries, concerns and feedback are addressed promptly and professionally, helping to maintain strong relationships and brand loyalty.

Key responsibilities

• Oversee all client interactions and service touchpoints.
• Respond to client enquiries, resolve issues and follow up on feedback.
• Communicate complex product benefits in clear, concise language.
• Support service recovery initiatives to retain and grow client relationships.
• Collaborate with internal teams to ensure seamless client experience.

Required profile

• Excellent verbal and written communication skills.
• Ability to articulate technical and financial concepts simply.
• Strong customer‑focused mindset with a proactive approach.
• Professional demeanor and ability to handle sensitive information.

Required skills

• Client relationship management.
• Effective communication.
• Problem‑solving and issue resolution.

What we offer

• Opportunity to work within a fully licensed investment bank.
• Professional development in a dynamic financial environment.
• Exposure to a broad client base across Nigeria.