Website & Digital Platforms Officer

About the role

The Website & Digital Platforms Officer will manage the company’s web presence, ensuring content is uploaded accurately, platforms are optimised, and user experience is continuously improved. You will work closely with internal IT, business units, and external providers to resolve technical issues and support digital initiatives.

Key responsibilities

• Administer approved websites, microsites and related digital platforms, handling page creation, content uploads, updates, archiving and routine quality checks.
• Publish approved copy, images, videos, documents and campaign assets on schedule, collaborating with content and creative teams.
• Validate links, forms, page layouts, metadata, downloads, mobile responsiveness and browser compatibility; correct or escalate defects promptly.
• Support improvements to site structure, search visibility, performance, accessibility and user experience based on analytics and user feedback.
• Log, track and coordinate resolution of hosting, domain, certificate, integration, security, performance and functionality issues with IT and external providers.
• Maintain organised repositories of web assets, approved documents, templates and media files with proper naming, version control and permissions.
• Track website traffic, content performance, user journeys and technical health; prepare periodic reports and recommendations.
• Maintain user access records, publishing permissions, approval evidence and change logs in line with digital governance.
• Support website redesigns, microsites, platform enhancements and integrations by coordinating requirements, testing, content migration and acceptance checks.

Required profile

• Bachelor’s degree in Computer Science, IT, Web Development, Digital Media, Information Systems, Mass Communication or a related discipline.
• Minimum of 4 years’ experience in website administration, content management, digital platform operations or web project coordination.
• Hands‑on experience with enterprise content management systems and web analytics tools.

Required skills

• HTML/CSS
• SEO principles
• Web analytics tools
• Enterprise content management systems
• Metadata management
• Accessibility standards
• Responsive design
• User acceptance testing
• Defect logging