Telesales Officer

About the role

The Telesales Officer will drive digital loan, savings and fixed deposit adoption through virtual sales and customer acquisition. You will guide prospects through product offerings and ensure compliance throughout the loan onboarding process.

Key responsibilities

• Convert inbound leads and generate outbound opportunities to meet sales targets for core financial products.
• Guide borrowers through virtual loan applications, ensuring complete KYC documentation and compliance with internal policies.
• Manage inbound customer interactions across digital channels, maintaining SLA adherence and high first‑contact resolution.
• Execute proactive outreach to retain existing borrowers and encourage loan or deposit renewals.

Required profile

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, Mass Communication or related field.
• 1–2 years of experience in sales, customer success, account management or virtual customer operations, preferably in fintech or banking.
• Strong communication, negotiation and problem‑solving abilities in a high‑velocity startup environment.

Required skills

• Experience with CRM platforms.
• Familiarity with cloud contact‑center software.
• Knowledge of core banking applications.