Telesales Officer

About the role

The Telesales Officer will generate new business by contacting prospective and existing customers over the phone, presenting our products and services, and converting inquiries into sales.

Key responsibilities

• Make outbound calls to prospective and existing customers.
• Present products and services clearly and convincingly to drive sales.
• Follow up on leads, inquiries, and previous conversations.
• Maintain accurate records of calls, sales, and customer information.
• Meet and exceed weekly and monthly sales targets.
• Provide feedback on customer needs, market trends, and opportunities.
• Handle customer objections professionally and suggest suitable solutions.

Required profile

• HND or BSc degree in any field.
• Minimum 2 years proven experience in telesales, telemarketing, or phone‑based customer engagement.
• Excellent communication and negotiation abilities.
• Strong persuasive skills and confidence when speaking with customers.
• Ability to work with minimal supervision and achieve targets.
• Positive attitude and resilience in handling rejection.

Required skills

• Basic computer proficiency.
• Familiarity with CRM tools (advantageous).