Telemarketing Team Lead – Real Estate

About the role

Firstfruit Housing Limited is seeking a dynamic Telemarketing Team Lead to drive its real‑estate marketing initiatives from its Jabi office in Abuja. You will lead a group of telemarketers, ensuring they achieve daily, weekly and monthly sales targets while delivering excellent customer service.

Key responsibilities

• Lead, supervise, and motivate the telemarketing team to meet and exceed performance targets.
• Assign tasks, set performance goals, and monitor team productivity.
• Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge.
• Monitor calls for quality, compliance, and professionalism.
• Handle escalated customer complaints and complex inquiries.
• Prepare daily, weekly and monthly performance reports for management.
• Track KPIs such as conversion rates, call volumes, and revenue targets.
• Develop scripts and improve calling strategies for better results.
• Conduct regular team meetings and performance reviews.
• Collaborate with sales and marketing teams to align campaigns and objectives.
• Ensure accurate documentation and CRM updates.
• Recommend process improvements to increase efficiency and customer satisfaction.

Required profile

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field, or equivalent experience.
• 2‑3 years of experience in real‑estate marketing or sales.
• 1‑2 years of supervisory or team‑lead experience.

Required skills