Technical Operations Officer (Insurance Brokerage)

About the role

An insurance brokerage firm based in Ikate, Lekki, Lagos is looking for a competent and organised Technical Operations Officer to manage insurance operations, client servicing and statutory compliance.

Key responsibilities

• Manage policy administration, renewals and claims processing.
• Liaise with clients and underwriters to ensure timely service delivery.
• Coordinate statutory and regulatory filings.
• Prepare monthly operational and underwriter performance reports.
• Coordinate bid and tender preparation and submission.
• Maintain accurate insurance records and documentation.
• Supervise and coordinate business activities.
• Support client retention and revenue growth through cross-selling and upselling opportunities.

Required profile

• Bachelor's degree or HND in Insurance, Business Administration, Management or a related discipline.
• 2-5 years of post-NYSC experience in an insurance brokerage firm is mandatory.
• Practical knowledge of insurance technical operations, policy administration, renewals and claims.
• Knowledge of statutory and regulatory compliance requirements.

Required skills

• Strong organisational, communication, reporting and follow-up skills.
• Proficiency in Microsoft Office and electronic document management tools.