Tech Support Specialist – Full‑time Remote Role

About the role

We are looking for a Tech Support Specialist to join Remoteli’s growing team. The role involves delivering high‑quality technical assistance to users of our international clients, ensuring issues are resolved quickly and efficiently.

Key responsibilities

• Provide technical support via phone, email, or chat.
• Diagnose and resolve hardware, software, and network problems.
• Perform routine system maintenance and updates.
• Document technical issues and support interactions.
• Deliver user training and guidance.
• Escalate complex cases to senior support or specialized teams.
• Monitor system performance and security.
• Collaborate with other support specialists, IT teams, and vendors.

Required profile

• Previous experience as a Tech Support Specialist or in a similar role.
• Strong problem‑solving abilities and a proactive attitude.
• Excellent communication and interpersonal skills.
• Commitment to high customer satisfaction.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.
• Network troubleshooting.
• Proficiency with Windows, macOS and Linux operating systems.
• Familiarity with common software applications.