Team Lead, Systems Administration

About the role

Moniepoint, an all-in-one financial services platform for emerging markets, is hiring a Team Lead, Systems Administration. The role is a senior individual contributor who also leads the IT infrastructure team tactically, combining hands-on delivery of complex systems work with the orchestration of team priorities, standards and output quality. It sits at the Team Lead level in Moniepoint's Talent Architecture.

Key responsibilities

• Lead, coordinate and coach a team of Systems Administrators, manage workload and prioritise tasks while ensuring SLA compliance
• Run regular 1:1s, give direct performance feedback and develop team members' technical skills
• Own team metrics such as system uptime (99.9%+), ticket SLAs, incident response times and end-user satisfaction
• Design and enforce workflows, escalation paths and SOPs, and close capability gaps through training, tooling or workflow redesign
• Maintain a robust IT infrastructure including servers, virtualisation (Proxmox), Windows Server, Linux and hybrid cloud environments
• Manage cloud networks across GCP, OCI and Azure, BGP routing, vRTF, F5 load balancers, DNS, DHCP, VLANs, VPNs and network security
• Administer xCALLY PBX, troubleshoot telephony incidents and coordinate with ISPs and carriers
• Build automation workflows with n8n and scripts in Python, PowerShell and Bash, and use Terraform and Ansible for infrastructure as code
• Manage monitoring (Prometheus, Grafana, Nagios), endpoint security, patch management, SSO/MFA, Google Workspace and MDM
• Implement security policies, lead incident response and root cause analysis, and oversee onboarding, offboarding and IT asset management

Required profile

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering or a related field
• 5+ years of experience in systems administration, infrastructure or network engineering
• At least 2 years of team leadership, including coaching, delegation and performance feedback
• Relevant certifications (CompTIA, Cisco, Microsoft, GCP/Azure/OCI, Linux) highly desirable but not compulsory

Required skills

• Active Directory / Directory as a Service (e.g. JumpCloud), Linux/Unix (RHEL, CentOS, Ubuntu, Debian)
• GCP, OCI and Azure networking, TCP/IP, BGP, VLANs, vRTF, F5, Proxmox
• xCALLY PBX, Python, PowerShell, Bash, Ansible, Terraform, n8n
• Prometheus, Grafana, Nagios, Google Workspace, MDM