Team Lead – Field Recovery (Lagos, Anambra, Owerri)

About the role

The job holder will be involved in procedures that reduce credit risk in the organization, specifically management of early and deep bucket collections. He/she will work with the Collections Manager to monitor implemented processes for measurement of credit portfolio management.

Key responsibilities

• Supervise the daily activities of Collections Leads to ensure strong execution and accountability.
• Coach, support, and monitor collections team members for effective and efficient performance.
• Review delinquent loan portfolios to identify default drivers, recovery gaps and emerging trends.
• Recommend and track corrective actions to improve collections outcomes and ensure timely closure of issues.
• Improve and optimise collections processes for better efficiency and performance.
• Prepare and review team performance and personnel monitoring reports.
• Manage administrative collections activities, including regional drives allocation management.
• Ensure collections activities are carried out in line with company policy, regulatory expectations, and internal standards.
• Support the review and enhancement of collections policies, procedures, and standards to reflect best practice.
• Monitor collection operations for emerging risks, recommend process improvements, and provide regular portfolio recovery insights to leadership.
• Drive a culture of accountability, discipline, and customer‑sensitive recovery practices within the team.

Required profile

• Bachelor's degree in a relevant field.
• 3+ years of experience in collections/field recovery, with at least 2 years in a Team Lead – Field Recovery role.
• Strong understanding of delinquency management and roll rates.
• Proven experience managing and motivating field teams.
• Strong negotiation, communication, and conflict‑resolution skills.
• Ability to analyse data and drive performance improvements.

Required skills

• Microsoft Excel

What we offer

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus