Support Desk Personnel

About the role

The Support Desk Personnel will act as the primary on‑site contact for hospital staff and patients using Drugstoc’s digital technology suite and oncology access programmes. The role aims to ease operational burdens on hospital teams while ensuring patients move smoothly through enrollment and diagnostic pathways.

Key responsibilities

• Provide first‑line technical support for the digital solution, offering system guidance and basic troubleshooting.
• Assist patients in navigating programme pathways, including enrollment and referral to immunohistochemistry (IHC) diagnostic services.
• Coordinate programme processes within hospital workflows and relay operational challenges to the programme team.
• Maintain accurate documentation of support desk activities and deliver periodic operational reports.
• Ensure all patient interactions and data handling comply with the Nigeria Data Protection Regulation (NDPR) and hospital confidentiality protocols.

Required profile

• University degree in Pharmacology, Biochemistry, Microbiology, or another medical science.
• Experience in healthcare coordination, hospital administration, pharmacy, or technical support.
• High digital literacy and strong communication skills.
• Familiarity with Nigeria’s healthcare system and ability to work effectively in hospital environments.
• Demonstrated ability in patient engagement and problem‑solving.

Required skills

What we offer

• Competitive monthly salary ranging from N200,000 to N225,000.
• Contract employment across multiple locations in Nigeria.