State Coordinator – POS Operations

About the role

We are seeking a State Coordinator to lead Point‑of‑Sale (POS) operations across Imo State. The role ensures smooth service delivery, drives growth of the agent network, and maintains strict compliance with company policies and Nigerian regulatory requirements.

Key responsibilities

• Oversee and coordinate all POS activities within the assigned state.
• Recruit, onboard and manage POS agents, merchants and field officers.
• Monitor daily transaction volumes, terminal uptime, agent performance and revenue growth.
• Ensure compliance with KYC requirements, company policies and regulations issued by authorities such as the Central Bank of Nigeria.
• Handle escalation and resolution of operational issues including terminal downtime, failed transactions, settlements, liquidity challenges and customer complaints.
• Collaborate with technical, support and operations teams to resolve system issues and improve POS performance.
• Develop and execute strategies to expand the agent network and increase market penetration.
• Conduct regular training, performance reviews and coaching for agents and field teams.
• Analyse market trends, competitor activity and customer feedback to identify growth opportunities.
• Prepare and submit periodic performance, risk and operational reports to regional or national management.
• Coordinate cash management, settlement accuracy and reconciliation processes with the finance team.
• Enforce fraud‑prevention measures and promptly report suspicious activities.
• Represent the company in engagements with local partners, merchants and government stakeholders when required.

Required profile

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing or a related field.
• Strong communication and interpersonal abilities.
• Demonstrated capability to manage teams, drive performance and meet targets.
• Good understanding of KYC, regulatory compliance and fraud‑prevention concepts.

Required skills