Software Tester & Training Assistant

About the role

We are looking for a detail‑oriented Software Tester & Training Assistant to support the launch and ongoing training of our new inventory management software. The role combines hands‑on software testing with live product demonstrations and user training.

Key responsibilities

• Conduct onboarding and training sessions for prospective clients and new users.
• Guide users through product features, resolve issues, and log customer problems for the development team.
• Create and update user guides, FAQs, video tutorials, workflows, and training manuals.
• Validate new feature releases, reproduce edge cases, and stay updated on system changes before demos.
• Respond to user inquiries via email, chat, or phone in a professional and timely manner.
• Collaborate with development, sales, and customer service teams.

Required profile

• Proficient computer usage with proven ability to test software and train users.
• Hands‑on experience in software testing, QA, or product support.
• Ability to draft clear workflows, operational processes, and training manuals.
• Strong communication skills to explain technical concepts to non‑technical users.
• Familiarity with inventory or supply‑chain workflows, or quick learning of SaaS applications.
• Quick thinking during live presentations to troubleshoot minor glitches.

Required skills

• Automated testing frameworks or manual testing tools.
• Presentation tools (e.g., PowerPoint, Keynote).
• Web‑conferencing software such as Zoom.
• Screen‑recording tools for tutorial creation.