SIM Registration & SIM Swap Officer

About the role

A SIM Registration & SIM Swap Officer is responsible for registering new SIM cards, processing SIM replacement and swap requests, verifying customer identities and ensuring compliance with telecommunications regulations and company policies. The officer provides excellent customer service while keeping customer information accurate, confidential and secure.

Key responsibilities

• Register new SIM cards and activate customer accounts in line with regulatory requirements.
• Process SIM swap and SIM replacement requests after proper identity verification.
• Capture and update customer information accurately in the registration system.
• Verify customer documents and ensure compliance with applicable guidelines and policies.
• Educate customers on SIM registration procedures, services and requirements.
• Resolve customer inquiries and support customers with account updates, SIM replacement and reactivation.
• Maintain confidentiality and security of customer data and records, and keep accurate documentation of all transactions.
• Operate and maintain SIM registration devices and software, and report technical or system issues.
• Generate and submit daily transaction and activity reports.
• Ensure compliance with telecommunications regulations and company standards, and keep a professional, well-organised work environment.