Service Desk Administrator (Hybrid)

About the role

The Service Desk Administrator will work in a hybrid setting from Lagos, providing first‑line technical support to both customers and internal staff. You will be the primary point of contact for troubleshooting, documentation, and day‑to‑day service desk operations, ensuring a smooth and responsive user experience.

Key responsibilities

• Deliver first‑line technical assistance and resolve inquiries promptly.
• Maintain detailed documentation of incidents, solutions, and procedures.
• Coordinate administrative tasks, manage workflow, and support service desk operations.
• Contribute to the improvement of operational procedures and service standards.
• Provide training and guidance to users and team members as needed.

Required profile

• Strong communication and customer‑service skills.
• Administrative abilities for workflow coordination and documentation.
• Proficiency in technical support, troubleshooting, and issue resolution.
• Experience delivering training or guidance to improve team knowledge.
• Adaptability to a hybrid work environment and ability to work shifts, including evenings, weekends, and holidays.
• Bachelor’s degree in a related field or equivalent work experience.

Required skills

• Service desk tools

What we offer

• Full‑time hybrid work arrangement.
• Opportunity to develop technical and training expertise within the entertainment industry.