Service Configuration and ITAM Coordinator

About the role

MTN Nigeria is looking for a Coordinator for Service Configuration and ITAM within its Information Technology division, reporting to the Manager - Service Performance. The role identifies, captures and manages all MTN Nigeria's configuration items (CIs) used to deliver business services, keeping the IT asset management process effective.

Key responsibilities

• Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
• Maintain an up-to-date database of IT assets covering topology, services and their relationships, and keep the CMDB accurate and aligned with the change management process.
• Ensure technical information about IT assets is available to staff and management, and provide graphical representations of assets to help diagnose incidents.
• Develop license-compliance reports covering management usage, availability and expiry, and make license information available.
• Keep asset and configuration information in line with ITSM best practice, and communicate new configurations and the impact of changes.
• Provide input to vendor and supplier negotiations and manage vendor procurement, supply and delivery.
• Take regular snapshots and configuration baselines, run regular audits of asset records, and ensure the CMS holds accurate, current data.

Required profile

• First degree in Computer Science, Engineering, Applied Sciences or an equivalent IT degree.
• 3-7 years of experience in IT service support and delivery environments.
• Experience in enterprise asset management and in developing, maintaining and managing a CMDB.
• Experience with change, release and configuration management processes, and project management experience.