Senior SME Relationship Manager

About the role

The Senior SME Relationship Manager grows revenue by onboarding and deepening relationships with business clients with annual turnover of up to USD 100 million, using the bank's global network and its International Trade capabilities. The role focuses on Trade Finance and deposit mobilization with SMEs, and targets cash-rich sectors such as Trade, Maritime, Oil & Gas, IT, NGOs, health, education and general commerce.

Key responsibilities

• Identify and acquire Trade and SME clients with deposit potential, focusing on current accounts and low-cost deposits
• Onboard and grow a portfolio of SME Trade clients, ensuring consistent deposit inflows and account utilization
• Prospect and onboard Trade SME businesses across sectors, understanding their business cycles to offer tailored deposit and payment solutions
• Engage NTB clients via leads from the Supplier & Buyer ecosystem, alliances, targeted lists and store catchment, and activate them with remote channels (online, POS, Client Centre, ATM)
• Drive deepening activities with high-value clients using the full range of SME products, supported by specialist analysis
• Provide feedback to senior management, marketing and product management on customer needs and the effectiveness of marketing strategies
• Follow operating rhythms: share meeting minutes the same day, contact plans every Monday, and call memos every Friday, documented on all calls
• Adhere to the bank's policies, anti-money laundering principles and the Group's Code of Conduct

Required profile

• Minimum of 8 years of post-graduate banking experience
• Good first degree or equivalent technical skills gained through professional associations and practical experience
• Deep knowledge of trade finance instruments and global trade regulations
• Good working knowledge of SME products and industry lending products

Required skills

• Trade finance expertise (LCs, bills for collection, guarantees, SBLCs)
• Business development and relationship management
• Transaction banking and deposit mobilization
• Credit and risk assessment
• Industry and sector knowledge
• Regulatory and compliance knowledge

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible voluntary benefits in some locations
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave
• Flexible working options and patterns
• Wellbeing support, a digital wellbeing platform, employee assistance programme and mental health first aiders
• Ongoing learning and reskilling opportunities