Sales Operations Officer

About the role

Jamara Operations Limited, a leading home‑appliances company, is looking for a Sales Operations Officer to act as the critical bridge between Sales, Warehouse and Logistics. You will ensure orders are processed accurately, fulfilled on time and delivered smoothly, while continuously improving the order‑to‑delivery workflow.

Key responsibilities

• Oversee the full order lifecycle from entry to delivery confirmation, validating pricing, discounts and credit terms.
• Prioritise and schedule orders based on promised dates, stock levels and delivery capacity.
• Coordinate daily with Sales, Warehouse and Logistics teams to confirm inventory, allocate stock and schedule picking, packing and deliveries.
• Monitor real‑time order status, communicate updates or delays and resolve escalations such as stock discrepancies or damaged goods.
• Identify bottlenecks, maintain order tracking dashboards and produce regular performance reports on accuracy, on‑time delivery and backlog.
• Partner with IT to enhance data flow between CRM, WMS and TMS systems and support automation initiatives.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or a related field.
• 3–5 years of experience in sales operations, order management or a similar role.
• Strong analytical mindset with the ability to optimise processes and resolve operational issues.

Required skills

• Experience with CRM systems.
• Familiarity with Warehouse Management Systems (WMS).
• Knowledge of Transportation Management Systems (TMS).