Sales - Front Desk Executive

About the role

A client in the hospitality industry, running a short-stay apartment business, is urgently looking for a suitably qualified and experienced Sales-Front Desk Executive. The role combines guest reception, sales and reservations, and front desk administration.

Key responsibilities

• Welcome guests, answer enquiries and give accurate information on facilities, services, rates and booking options; ensure a smooth check-in and check-out.
• Handle guest requests, complaints and concerns promptly.
• Respond to booking enquiries by phone, email and social media, promote the apartments and turn enquiries into confirmed reservations.
• Manage reservations, confirm bookings, keep accurate guest records and follow up with prospective guests.
• Identify opportunities to attract new customers, promote the property and support promotional activities to meet booking targets.
• Maintain records of reservations, guest details, payments and enquiries, prepare daily sales and booking reports, and keep the front desk organised.
• Process guest payments, issue payment confirmations and coordinate with housekeeping and maintenance so apartments are ready for arrival.
• Report operational issues and guest concerns to management, and build positive relationships with guests and prospects.

Required profile

• Minimum of an OND, HND or Bachelor's degree in Business Administration, Hospitality Management, Marketing or a related field.
• Previous experience in front desk operations, sales, customer service or hospitality; hotel, serviced apartment or short-stay apartment experience is an advantage.
• Good understanding of sales and customer relationship management.
• Flexibility to work shifts, weekends and public holidays when required.

Required skills

• Basic knowledge of reservation systems, Microsoft Office and online communication platforms.
• Excellent communication, negotiation and customer service skills.
• Organisation, attention to detail and ability to work independently and in a team.