Remote Customer Support Intern

About the role

Bitmama is seeking a motivated Remote Customer Support Intern to join its growing team. You will assist users of its cryptocurrency platform by resolving technical issues, guiding them through product features, and ensuring a smooth experience.

Key responsibilities

• Respond to customer queries promptly via phone, email, or chat.
• Monitor social‑media channels for complaints and provide timely assistance.
• Share feature requests and effective workarounds with internal teams.
• Inform users about new features and functionalities.
• Follow up with customers to confirm that technical issues are fully resolved.
• Collect customer feedback and relay it to Product, Sales, and Marketing departments.

Required profile

• Excellent communication skills with the ability to build trust.
• Previous experience in a customer support or similar role.
• Familiarity with help‑desk software and remote support tools.
• Understanding of how CRM systems operate.
• Strong problem‑solving abilities.

Required skills

• Help desk software
• Remote support tools
• CRM systems

What we offer

• Remote work flexibility.
• Hands‑on experience in the fast‑growing cryptocurrency sector.
• Opportunity to develop professional communication and technical support skills.