Remote Customer Support Agent (24/7)

About the role

Clipboard Health is looking for enthusiastic remote Customer Support Agents to join its 24/7 team. You will be the first point of contact for healthcare professionals and facilities using the platform, ensuring a smooth and satisfying experience.

Key responsibilities

• Efficiently handle inbound customer contacts via text, phone, and email.
• Identify and assess customer needs to achieve satisfaction.
• Strive for one‑contact resolution and minimize follow‑ups.
• Build confident relationships through clear, engaging communication.
• Go above and beyond to support customers and maintain high service standards.

Required profile

• High English proficiency.
• At least 2 years of customer service or equivalent experience.
• Excellent oral and written communication skills.
• Exceptional interpersonal skills; friendly and collaborative.
• Effective problem‑solver who thrives under pressure.
• Goal‑oriented and consistently exceeds expectations.
• Courteous, compassionate, and empathetic.
• Organized, attentive, quick learner.
• Flexible, accountable, and takes ownership.
• Willingness to work rotating shifts, including weekends.

Required skills