Remote Call Center Agent

About the role

This is a fully remote call center agent position based at home, answering everyday customer questions about orders and services. Calls come from an incoming queue and a list of customers awaiting return calls, and a team lead sets priorities and supports you when answers need review. The role pays a monthly base salary plus bonus opportunities.

Key responsibilities

• Review the call queue and follow-up list in a CRM such as Pipedrive and plan your call order.
• Receive calls and make return calls through a business phone system such as JustCall, starting with a polite introduction.
• Ask what the customer needs, listen without interrupting, and answer questions about services, orders and next steps using approved reference guides.
• Help customers solve simple issues, confirm they are resolved, and keep your voice calm when customers are upset or rushed.
• Add notes after every call with the question, answer and agreed next action, and send unanswered questions to the team lead with a brief summary.
• Call customers waiting for updates, mark wrong numbers and duplicate entries, and share daily call counts and common questions with the team.
• Join call practice and coaching discussions; quality is judged by accurate notes, polite calls, prompt follow-up and complete records.

Required profile

• Professional spoken and written English, as calls are generally with customers in the United States.
• No experience required; customer service, phone support or other customer-facing experience is preferred.
• Willingness to learn service information, follow an approved call outline, and learn a CRM and a business phone system.
• A quiet place to take calls, patience with repeated questions, and readiness to use coaching feedback.
• A computer, mobile phone, stable internet and reliable electricity.

What we offer

• Monthly pay of NGN 294,410 to 691,780, with bonus opportunities.
• Structured onboarding and training on the CRM and phone system.
• Regular check-ins with the team lead and access to growth opportunities within the team.