Regional IELTS Manager EU, Pakistan & CIS

About the role

IDP, a global provider of international education services operating in more than 50 countries, is hiring a Regional IELTS Manager for the EU, Pakistan and CIS region. The role sits within the IELTS regional team alongside the Regional IELTS Director and Associate Directors, working across the Test Centre network. It ensures Test Centres receive the administrative support needed for efficient operations and adherence to IELTS delivery standards, mentors new centre administrators in setting up Associate Centres to IELTS standards, and works with internal stakeholders.

Key responsibilities

• Customer service: build relationships with Test Administrators at Associate Centres, ensure test takers receive an excellent experience, train testing staff in customer service, manage complaint escalations and organise regional webinars and engagement initiatives for test takers.
• Commercial: give monthly performance feedback to Test Centres, develop launch plans for new IELTS products, monitor competitors' offers, coordinate with Regional Marketing and IELTS Central Operations, follow up IA fee invoices, direct regional budget reviews, run competitor analyses and expand business development, especially for computer-delivered tests.
• Centre operations: coach Test Centre managers, provide management reports and trend analysis, work with Business Assurance on quality and compliance, own the end-to-end framework for new centre onboarding and closure plans, oversee audits and test session availability, and supervise case reviews and technical assistance.
• Stakeholder and product support: build B2B and B2C relationships, share market insights, oversee the rollout of new regional projects and products, and support training teams on localized IELTS courses.

Required profile

• Bachelor's degree or equivalent.
• Strong knowledge of international education and/or testing services.
• Track record of meeting sales targets with effective negotiation skills.
• Experience establishing relationships, understanding corporate-wide issues and influencing internal stakeholders.
• Ability to work in a globally dispersed team, manage critical deadlines and competing priorities, and work outside a formal office environment.

Required skills

• Competent use of the Microsoft Office suite.
• Analytical and problem-solving skills.