This job is no longer available
This job expired on 11/08/2026. It no longer accepts applications.
Phone Collections Officer
PalmPay · Lagos
Job description
About the role
The Phone Collections Officer will engage with customers who have overdue loan obligations, negotiate repayment arrangements, and work to recover outstanding balances while preserving a positive customer experience. This position operates primarily via telephone and requires strong communication and negotiation abilities.
Key responsibilities
- Contact customers regarding overdue loan repayments
- Negotiate repayment plans and follow up on payment commitments
- Educate customers on available payment options
- Maintain accurate records of customer interactions and payment status
- Escalate difficult or unresolved cases as required
- Respond professionally to customer inquiries and complaints
Required profile
- Previous experience in collections, customer service, call centre, or loan recovery is an advantage
- Strong communication and negotiation skills
- Good record‑keeping and attention to detail
- Basic computer proficiency
Required skills
- Strong communication and negotiation abilities
- Good record‑keeping and attention to detail
- Basic computer proficiency
What we offer
- Salary of ₦100,000
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PalmPay
Lagos