Lead, IT Operations

About the role

The Lead, IT Operations will drive strategic planning, implementation and maintenance of IT systems and digital infrastructure across a network of healthcare facilities, ensuring reliable technology platforms that support clinical, administrative and patient management processes.

Key responsibilities

• Oversee management and optimisation of IT infrastructure, including networks, hardware, software and cybersecurity to ensure uninterrupted healthcare service delivery.
• Lead implementation and integration of digital health solutions such as Electronic Health Records (EHR) and Health Information Management Systems (HIMS) in compliance with industry standards.
• Develop and enforce IT policies, procedures and best practices to safeguard data integrity, confidentiality and availability.
• Monitor system performance, identify improvement opportunities and drive IT projects that enhance operational efficiency and patient care.
• Provide technical guidance and support to IT staff and end‑users, fostering a culture of continuous learning and adaptation to emerging technologies.

Required profile

• 6‑10 years of progressive experience in IT operations, with at least 3 years in a leadership role, preferably within the healthcare sector.
• Bachelor’s degree in Computer Science, Information Technology or related field; a Master’s degree is an advantage.
• Professional certifications such as ITIL, CISSP or PMP are highly desirable.
• Must be a resident of Imo State or willing to relocate.

Required skills

• IT infrastructure management
• Network management
• Hardware and software administration
• Cybersecurity best practices
• Electronic Health Records (EHR) implementation
• Health Information Management Systems (HIMS) integration
• ITIL, CISSP, PMP certifications