Last Mile Team Lead – Door Delivery

About the role

The Last Mile Team Lead will supervise a team of delivery operators, ensuring timely and accurate door‑to‑door deliveries while maintaining high customer satisfaction. This role is based in Port Harcourt and reports to senior logistics management.

Key responsibilities

• Assign daily delivery tasks and routes based on workload, priorities and customer requirements.
• Monitor driver‑customer communication to guarantee a positive delivery experience.
• Coach and develop delivery associates, conduct performance evaluations and provide feedback.
• Track KPIs such as on‑time delivery, customer satisfaction, success rate and vehicle utilisation, taking corrective action when needed.
• Coordinate with Warehouse Operations, Network and Customer Service to resolve delivery exceptions and escalations.

Required profile

• Experience in logistics, transportation or last‑mile delivery, including a supervisory or leadership role.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational and problem‑solving abilities.
• Must hold a NYSC Certificate or a valid exemption letter and be based in Port Harcourt.

Required skills

• Proficiency with technology tools for route planning, tracking and reporting (e.g., GPS, route optimisation software).
• Ability to use data‑driven dashboards to monitor performance metrics.

What we offer

• A unique experience in an entrepreneurial yet structured environment.
• Opportunity to impact the growth of Africa’s e‑commerce sector.
• Professional development and a pathway to become a future leader.