IT Support Specialist

About the role

We are looking for a proactive, customer‑focused IT Support Specialist to join our Managed IT Services team in Abuja. You will provide technical assistance to clients, monitor their IT environments, and help keep business‑critical systems running smoothly.

Key responsibilities

• Provide first‑line technical support to Managed IT Services clients.
• Monitor client systems and infrastructure, responding to tickets within agreed SLA timeframes.
• Perform routine system maintenance, patching, and software updates.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to senior engineers when necessary.
• Assist with onboarding new users, device setup, and system configurations.

Required profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years’ experience in IT support, helpdesk, or a similar technical support role.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently in a remote‑first environment.

Required skills

• Windows operating system
• Linux operating system
• Ticketing systems
• Remote support tools

What we offer

• Professional development and technical training.
• Exposure to a wide range of technologies and client environments.
• Collaborative and supportive team culture.