IT Officer - Core Banking & Digital Platforms

About the role

A client of Sigma Consulting Group is looking for an IT Officer (Core Banking & Digital Platforms) to manage and support the bank's technology infrastructure, Core Banking Application, digital banking channels and end-user computing environment. The role reports to the Head of Information Technology or Head of Operations and requires a minimum of 5 years of relevant experience.

Key responsibilities

• Support and administer the BankOne Core Banking Application, including user profiles, access rights, EOD/BOD and month-end processing, and liaise with vendors on upgrades and patches
• Support digital banking platforms such as Internet Banking, Mobile Banking, USSD, POS, ATM interfaces, payment gateways and NIBSS platforms, and troubleshoot customer-facing issues
• Manage servers, desktops, virtualization, storage, routers, switches, firewalls, Active Directory, Microsoft 365 and email, and run backups and disaster recovery tests
• Provide first- and second-line technical support, manage helpdesk tickets and SLAs, and handle user onboarding and access management
• Ensure compliance with internal security policies, cybersecurity controls, and regulations such as the Central Bank of Nigeria guidelines, the Nigeria Data Protection Act 2023, PCI-DSS and ISO 27001
• Coordinate with vendors, manage software licenses and support contracts, and prepare IT operational reports and asset registers

Required profile

• Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering, Information Systems or a related field
• Minimum of 5 years of experience in banking IT operations, core banking support or financial technology
• Hands-on experience with BankOne Core Banking is highly preferred; other core banking platforms such as Flexcube, Finacle, Temenos T24 or Phoenix may also be considered
• Proven experience supporting digital banking platforms and electronic payment systems

Required skills

• BankOne Core Banking Administration (preferred)
• Windows Server, Active Directory, Group Policy, Microsoft 365 and network administration
• SQL database administration and cybersecurity basics
• Preferred certifications: MCP, CCNA, CISSP, CEH, ITIL, Microsoft 365 Administrator, AWS/Azure

Candidates apply by sending an updated CV to the recruiter, quoting the position title in the subject line.