IT Support Officer

About the role

O&P Solicitors is looking for a proactive and reliable IT Support Officer to provide technical support to staff, maintain its IT systems and keep day-to-day operations running smoothly across hardware, software and network infrastructure. The position is based on site in Lekki, Lagos.

Key responsibilities

• Provide first-line technical support to staff for hardware, software and network issues
• Install, configure and maintain computers, printers and other IT equipment
• Troubleshoot and resolve system, network and internet connectivity problems
• Set up and manage user accounts, emails and access permissions
• Maintain and update IT inventory, asset records and documentation
• Ensure data backup, system security and antivirus protection
• Support office applications including Microsoft 365, Google Workspace and Zoom/Teams
• Assist with onboarding of new staff on IT systems and tools
• Liaise with external vendors and service providers for repairs and maintenance
• Make sure IT policies and best practices are followed across the organisation

Required profile

• Minimum of 1-2 years of experience in IT support or a similar role
• Experience with printer, hardware and software troubleshooting
• Good communication skills and ability to explain technical issues clearly
• Ability to work independently, prioritise tasks and respond promptly to support requests

Required skills

• Strong knowledge of Windows OS, Microsoft Office and basic networking (LAN/WAN, Wi-Fi, routers)
• Basic knowledge of cybersecurity and data protection
• Added advantage: CCTV, access control or VoIP systems, cloud tools and remote support, and certifications such as CompTIA A+, Network+ or ITIL

To apply, send your CV by email to the employer's HR team, using the subject line "Application - IT Support Officer".