IT Infrastructure Analyst II

About the role

The International Institute of Tropical Agriculture is looking for a skilled IT Infrastructure Analyst II to join its Headquarters in Ibadan. You will be responsible for ensuring the reliability, security, and performance of the institute’s IT services across multiple sites.

Key responsibilities

• Manage day‑to‑day incident and request queues, ensuring SLA compliance.
• Participate in problem, change, and release management activities, including root‑cause analysis and CAB presentations.
• Maintain SOPs, monitor availability/performance metrics, and recommend optimisation.
• Perform health checks on critical services and provide L2/L3 support for Windows, macOS, printing, mobile devices and MDM.
• Administer identity and access operations in coordination with Information Security.
• Package, test and deploy patches and updates for endpoints and core services.
• Collaborate with Network/Infrastructure teams on Wi‑Fi, VPN, and PABX/IP telephony tasks.
• Execute routine server tasks such as backups, restores, certificate renewals, log rotation and DR runbooks.
• Apply security hardening baselines and remediate vulnerabilities.
• Produce technical communications, update knowledge articles and deliver on‑the‑spot user training.

Required profile

• BSc/HND in Computer Science, IT, Engineering or related field.
• Minimum three (3) years of hands‑on experience in IT Operations, NOC or Service Desk Level 2 support.
• ITIL V4 Foundation certification (or higher) preferred.
• Relevant vendor certifications (CompTIA Network+/A+, Microsoft MD‑102, AZ‑104, Cisco CCNA) are an advantage.

Required skills

• Incident, request, problem and change management processes.
• Windows and macOS endpoint support.
• Mobile Device Management (MDM) and printing support.
• Identity & Access Management (provisioning, de‑provisioning, role changes).
• Patch management and update deployment.
• Network services: Wi‑Fi, VPN, PABX/IP telephony.
• Server administration: backups, restores, certificate management, log rotation, DR procedures.
• Security hardening and vulnerability remediation.
• Scripting/automation for routine tasks.
• ITIL framework and related certifications.

What we offer

• Three‑year renewable contract with a reputable international research institute.
• Opportunities for professional development and certification support.
• Collaborative environment focused on agricultural innovation.