This job is no longer available
This job expired on 14/08/2026. It no longer accepts applications.
Issue Resolution Officer
Moniepoint Group · Lagos
Job description
About the role
The Issue Resolution Officer will be the first point of contact for Moniepoint customers, helping them resolve problems quickly and ensuring a smooth experience with our payment and banking products. The role focuses on building strong relationships, reducing churn, and feeding insights back to product teams.
Key responsibilities
- Provide prompt, high‑quality responses to customer inquiries across all channels.
- Log every support request for accurate tracking and reporting.
- Collaborate with product and engineering teams to identify and eliminate recurring issues, lowering overall ticket volume.
- Guide customers on product usage, encouraging self‑service and independence.
- Gather and relay client feedback on features and capabilities.
Required profile
- Bachelor’s degree in any related field.
- 1‑2 years of customer‑facing experience in a financial institution or fast‑growing software company.
- Understanding of card disputes and banking processes.
- Ability to thrive in a fast‑paced, results‑oriented environment.
- Strong analytical thinking and customer empathy.
Required skills
What we offer
- A people‑first culture that values well‑being and diverse perspectives.
- Continuous learning through internal talks, training, and knowledge‑sharing sessions.
- Equal‑opportunity employment with a commitment to inclusion.
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Moniepoint Group
Lagos
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