Information Technology Support Engineer

About the role

The IT Support Officer provides day-to-day technical support across the resort, assisting with the maintenance, troubleshooting and operation of IT infrastructure, hardware, software, networks, PMS, POS, CCTV and communication systems under the supervision of the IT Manager. The goal is timely resolution of technical issues, minimal downtime and effective technology support across hotel, leisure and business operations.

Key responsibilities

• Provide first-line technical support to users across hotel, F&B, leisure, events, administration and other resort operations.
• Install, configure, maintain and troubleshoot computers, printers, POS terminals, network devices, CCTV equipment and other IT hardware.
• Support the operation and troubleshooting of PMS, POS, communication platforms and other approved business applications.
• Monitor network and system performance, identify issues and escalate complex or recurring incidents to the IT Manager.
• Perform scheduled preventive maintenance and support timely resolution of hardware and software faults.
• Assist in implementing IT security, access control and data protection measures as directed by the IT Manager.
• Maintain accurate records of IT assets, equipment, software, incidents, repairs and maintenance.
• Support IT requirements for meetings, conferences, events and guest services.
• Liaise with approved IT vendors and service providers as directed by the IT Manager.

Required profile

• Minimum of OND/HND/Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems or a related discipline.
• 1-3 years' experience in IT support, technical support or systems administration.
• Ability to diagnose and resolve routine technical issues within agreed timelines.
• Willingness to work shifts, weekends and public holidays, and to support during events or operational requirements.

Required skills

• Practical knowledge of computer hardware, software installation, networking and troubleshooting.
• Basic knowledge of LAN/WAN, Wi-Fi, routers, switches and network troubleshooting.
• Experience supporting POS, PMS, CCTV, printers and other business technology systems is an advantage.
• Basic understanding of IT security, data protection and access management.