Inbound Telesales Representative

About the role

Based in Lagos on a hybrid schedule, you will join M‑KOPA’s Customer Retention team as the voice customers hear when they call to upgrade devices or explore new services. This position blends sales, retention and customer‑success responsibilities, helping users make decisions that can improve their financial trajectory.

Key responsibilities

• Handle inbound upgrade and device requests from start to finish, verifying customer information and matching them with appropriate products and plans.
• Identify natural upsell opportunities during each interaction and present additional services that enhance the customer experience.
• Provide device and app support, troubleshoot issues, and ensure callers finish the conversation feeling more empowered.

Required profile

• Proven experience in a call‑centre or customer‑service environment, with exposure to sales or telesales.
• Ability to quickly build trust with customers over the phone.
• Strong communication skills, empathy, and the capacity to guide hesitant callers toward confident decisions.
• Comfort with CRM systems and digital tools, with a focus on accurate documentation.

Required skills

• CRM systems